What payment methods do you accept?
We accept Paypal, Visa, Mastercard and Discover.

How long will it take for my order to arrive? 
Orders are shipped within 3 business days, once payment is received. We ship worldwide USPS First Class Parcel mail. Shipments within the US take approximately 2-5 business days to arrive. International delivery is typically 2-4 weeks.

What is your refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once returned, the item(s) charges will be credited to you (though shipping costs are non-refundable). Any used, opened items cannot be returned. Personalized orders are non-refundable.

What is your shipping policy?
Our products are shipping domestically via U.S. Postal Service. We typically ship 1-2 business days after your order is placed and should receive them in 2-5 days depending on your location in the U.S. All of our products are shipped from Florida. In the event that the customer puts the incorrect shipping address on an order and it gets returned to us, the customer is responsible to pay for the shipping returned.

International customers, packages are shipped via First Class International Mail, which can take up to 4 weeks for delivery. If you package takes longer, please contact your local customs with the tracking number provided in you order, as it may be held up with duties owed. We are not responsible for customs duties that may be incurred.

Can I find your products locally?
Check out our Stores section to see the location nearest you.


Do you accept custom work?
At this time we accept a limited amount of custom work, a great amount of detail is put into each custom order. Because of this each project is varies greatly depending on the scope of the design. You can use the contact form or email us directly for a quote: info@lydiaandpugs.com

Can you customize any of your prints or cards?
All of our prints and cards are available only in the colors, design and size shown of each listing. We realize it's disappointing that we cannot customize these, we get requests for, but we have to have time to design the new illustrations you love.

Can you make me a custom rubber stamp?
We do not offer custom rubber stamps.